IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.
Delivering Best-in-class IVR Solution
Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.
Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.
Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.
Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls.
Dynamically convert written texts into audio messages to align your message scripts with customer needs.
Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.
Spend Less and Deliver More
Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation.
Greet callers with a warm voice message and reflect a professional brand image in every customer conversation.
With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.
Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.