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What is an Automated Ticketing System?

An Automated Ticketing System is a digital platform that automates the entire lifecycle of support tickets or service requests. It seamlessly manages customer inquiries and incidents, from ticket creation to resolution, in a structured and efficient manner.

Customers or users can submit their requests through various channels, such as email, web forms, or chatbots. The system then automatically generates a unique ticket for each request and routes it to the appropriate department or agent based on predefined rules or skills.

Features

Handle outgoing calls like an expert

Call Management Suite

Handle all contact center operations including campaign management, recording and analysis with our all-in-one call management suite.

IVR Integration

Handle all contact center operations including campaign management, recording and analysis with our all-in-one call management suite.

Customised Caller IDs

Assign specific caller IDs to your business numbers being used for different regional campaigns for higher pickup rates.

Premium Numbers

Choose the best-suited business numbers for your campaigns from our premium collection of virtual numbers.

Answer Machine Detection

Skip numbers with answering machines using AMD and help agents attend calls that matter and get better results.

Free SMS Notification

Send automated SMS alerts and notifications to your agents for every missed or unanswered customer call.

Benefits

Unleash the Power of Auto Dialers

No Capital Expenditure

Move your contact center to the cloud where everything is digitally accessible and super affordable.

Automatic System Updates

Your contact center is automatically updated without investing a huge amount of money and effort.

On-demand Scalability

Handle rise in the volume of calls by quickly scaling your telephony resources on request without paying any hefty charges.

Remote Connectivity

Boost your business productivity by communicating with your callers and agents remotely with the help of cloud.

Business Continuity

Eliminate any possibility of a business shutdown with redundant cloud resources and constant data backup.

Efficient Process Monitoring

Track and analyse all your calls and processes by examining the insights of your customer communication.

Frequently Asked Questions

Not at all. Keeping a buffer period for eKYC and document verification in mind, it should take four hours tops.

Yes, auto dialers can be used for telemarketing purposes in India, but they must follow regulatory requirements.

Yes, auto dialers must adhere to regulations such as Do Not Call (DNC) lists and consent requirements.

Auto dialers typically require a stable internet connection and compatible hardware, such as computers or telephony systems.

Auto dialers typically require a stable internet connection and compatible hardware, such as computers or telephony systems.