Cancellation Policy

This Cancellation Policy explains how customers of VoxPro Solutions Pvt. Ltd. ("VoxPro") can cancel services or features.

1. Self-Service Cancellation

• Auto-translation / AI features: Can be turned OFF anytime from the customer dashboard. Future calls will not be processed; the wallet balance remains as-is.
• Wallet balance: Does not expire. You can stop topping up at any point.
• Subscription plans: May be cancelled before the next renewal date by raising a request to billing@voxprosolutions.com.

2. Account Termination

To fully close your VoxPro account, please email support@voxprosolutions.com from the registered email address with the subject line "Account Closure Request". We will:

1. Confirm the request within 2 business days.
2. Allow up to 30 days to export call recordings, CDRs, transcripts, and any other data.
3. Permanently delete the account and associated data after the 30-day grace period (subject to any statutory data retention requirements).

3. Notice Period

• Monthly subscriptions: Cancellation is effective from the next billing cycle. No partial-month refunds.
• Annual / multi-month subscriptions: Cancellation is honored at the end of the prepaid term. Refer to the Refund Policy for prorated refund eligibility.
• Pay-as-you-go (wallet): No notice required. Stop usage anytime.

4. Cancellation by VoxPro

VoxPro reserves the right to suspend or terminate accounts that:

• Are used for fraudulent, unsolicited, or illegal communications.
• Violate our Terms & Conditions.
• Have an outstanding payment past 30 days.

5. Contact

For all cancellation requests:
📧 support@voxprosolutions.com  /  billing@voxprosolutions.com
📱 +91 96869 11167
🌐 voxprosolutions.com